Careers

Position: full-time

Department: Implementation

Reporting to: Customer Service Manager

Location: Sligo

Outline of Role:
Clanwilliam Health has an exciting opportunity for an office-based IT Engineer, to join our agile Implementation Team. This person will be responsible for implementing and supporting products and services supplied by Clanwilliam Health to our pharmacy and primary care customers. The candidate will ensure the highest level of customer satisfaction at all times. This is an excellent, opportunity to report directly to the Customer Support Manager, and excel your career in a fast-paced, rapidly expanding global company.

 

Responsibilities:

  • Set up and installation of software systems supplied by the company
  • Support and maintenance of hardware & software systems carried out remotely
  • Managing customer communications and expectations relating to implementation and support activities and maintaining high levels of customer satisfaction
  • Close collaboration and effective and timely communication with our customer support desk,
  • Project Management Office (PMO) and the wider engineering team
  • Ensuring that service activities are carried out according to SLA timescales
  • Assist in maintaining accurate records of customers and equipment/systems
  • Maintaining all paperwork relevant to the role
  • Liaising with the Sales, Finance and Technology Teams as required
  • Supporting initiatives within the field service engineering team under the direction of the Engineering Manager
  • Assist in other areas when required

Person Specifications:

  • Min. 2 years’ experience in a customer-facing role in the technology sector
  • Installation & troubleshooting expertise in:
  • Windows Server 2003/2008/12 OS
  • Windows 7/8/10 OS
  • Windows Active Directory
  • SQL Server 2005/08/12
  • Routers, Firewalls, VPN Set-Up & Configuration
  • Self-directed, methodical and organised in your approach to work
  • Logical in your approach to fault diagnosis.
  • Ability to follow procedures and adhere to Service Level Agreements
  • Ability to take ownership of issues and follow through to resolution
  • Good team player with a strong customer service focus
  • Willingness to learn

 

Core Competency:

Required Ability:

Communication Be able to communicate clearly in an efficient manner.
Quality Orientation/Attention to Detail Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time.
Initiative Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
People Skills The ability to communicate with, and appeal to, the characteristics of different people, both professionally as informally, in such a way that the organisational goals are met and executed.

Please send your CV to careers@clanwilliamgroup.com

 

Clanwilliam Health, part of Clanwilliam Group, is an expanding healthcare, technology and services business. Clanwilliam Group was founded by Howard Beggs. While Clanwilliam Group is still a young company – existing in its current form since 2014 – its businesses and brands have long rich heritages. We develop, sell and integrate a range of technology solutions and services predominately to the GP, Private Consultant and pharmacy communities

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